Frequently Asked Questions
Everything you need to know about our premium leather gear.
What makes Occidental Leather products different from others?
We use only the highest quality, extra-thick cowhide and reinforced hardware. Our products are handcrafted in the USA with a focus on functional design and extreme durability for professional use.
How long does shipping take for my order?
Standard domestic shipping typically takes 3-7 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We accept returns on unused items in their original packaging within 30 days of purchase. Please note that custom-made or personalized gear is final sale.
How do I maintain and clean my leather gear?
To ensure longevity, we recommend using a high-quality leather conditioner every 6-12 months. Avoid prolonged exposure to moisture and clean off heavy dirt with a damp cloth and mild soap.
Do you offer a warranty on your products?
Yes, we stand behind our craftsmanship. We offer a limited warranty against defects in materials and workmanship under normal use for a period of two years from the date of purchase.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.