Returns & Exchanges
At Occidental Leather, we stand behind the craftsmanship of our premium leather goods and offer a 30-day window for returns on all unused products in their original condition. We are committed to ensuring your satisfaction with every piece of artisan gear you purchase.
Initiate Your Request
Log into your account portal or contact our support team to request a Return Merchandise Authorization (RMA) number within 30 days of delivery.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags are attached and the leather is protected from creases or moisture during transit.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of the tracking number for your records.
Inspection and Refund
Once our artisans inspect the returned item for quality assurance, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing